Contact Information:
We are available 8am to 4pm (MST) Monday through Friday.
Phone: 800-854-1672
Email: acsexams@examsinstitute.org
Mailing Address:
ACS Examinations Institute
1375 S. Garfield Ave.
Loveland, CO 80537
Refund Policy
We are unable to accept returns. Due to the nature of the product, by the time it returns to us it is usually damaged to the point it is unable to be resold.
Shipping Policy
We ship through UPS, Monday through Friday (items ordered over the weekend will ship Monday). Due to confirmation requests they are UNABLE to deliver to PO boxes. They will always need a street address. A valid phone number is required for UPS delivery assistance. If a phone number is not provided, delivery may be delayed and is no longer guaranteed for the time-frame posted.
Ground – Which can take up to 5 business days (delivery on Monday-Friday & Saturday in some areas), a map of estimated shipping times is located in our FAQ
2nd Day – Which will take 2 business days (delivery on Monday-Friday only)
Overnight – Which will arrive the next business day (delivery on Monday-Friday only)
These shipment times are provided by UPS and due to the highly variable nature of cross country shipping; we are unable to guarantee that a shipment will arrive on a certain date. Shipment times do not include processing time. In general, we are able to process orders within 1 business day, but during our busier seasons (two weeks before finals) it may take longer. Our shipping leaves at 3pm MST and we must receive an order by 1:30 MST to ensure that it goes out the same day.
Currently we only ship through the website to the United States. If you are located in Puerto Rico, Virgin Islands, or Canada, please call us at 800-854-1672 for shipping costs.
Tax Exempt
Tax exempt orders can only be processed manually by contacting our office at 800-854-1672. We will need a tax exempt certificate emailed to our office prior to the order at acsexams@examsinstitute.org. Orders completed online cannot be refunded tax charges or have the order returned for full credit. Returns are not allowed as the product is no longer in new condition to be resold.